Refund policy

Return & Refund Policy — Lost N Awake

Last Updated: [09-12-2025]

At Lost N Awake, every piece is crafted with premium quality and inspected thoroughly before shipping. We encourage customers to review all product details — especially size charts & measurements — carefully before placing an order.

Once purchased, size exchanges are not supported, so customer size verification prior to checkout is essential.

Eligibility for Returns

We accept returns only in the following cases:

✔ Wrong product received
✔ Damaged or defective item delivered

Returns for any reason other than the above — including sizing issues or preference changes — will not be accepted.

To qualify for a return:

The product must be unused, unwashed & in original condition
All tags, packaging & components must remain intact
Return request must be raised within 48 hours of delivery

Items that do not meet these conditions will be rejected.

Size & Fit Responsibility

Customers are requested to check the size chart, measurements, model reference, and product details on the product page before ordering.

Since we do not offer size exchange, choosing the correct size during purchase is the customer's responsibility.

Non-Returnable Items

The following are not eligible for return or refund:

Wrong size ordered by customer
Worn, washed, altered, or used products
Items damaged after delivery
Sale/discounted items marked as final or non-returnable
Accessories & limited edition releases (if applicable in future)

Return Process

To request a return for eligible cases:

Contact us within 48 hours of delivery
📩 support@lostnawake.com | 📞 +917276110571
Share images/videos of the issue (wrong or damaged product).
After verification, we will arrange return pickup or request the customer to self-ship based on location.

Returns initiated without proof of defect or wrong delivery will be declined.

Refunds

Refunds are issued only after product inspection and approval.

Refund Options:

Store Credit / Replacement (preferred & faster)
Refund to original payment method for defective/wrong product cases only
COD refunds will be processed via UPI/Bank details shared by customer

Refund processing time: 5–10 business days after receiving the product.
Shipping charges (if applicable) are non-refundable.

Order Cancellation

Orders can only be cancelled within 2 hours of placing, if not dispatched.
Once shipped, cancellation is not possible and will fall under return eligibility terms above.