Shipping policy

Shipping Policy — Lost N Awake

Last Updated: [09-12-2025]

At Lost N Awake, every piece is crafted, packed, and shipped with precision. Your order is more than just a package — it’s an experience. Our goal is to ensure smooth, reliable, and timely delivery from our studio to your hands.

Order Processing

Orders are processed within 1–3 business days after successful payment.
Weekend or public holiday orders will move into processing the next working day.
Once dispatched, you’ll receive an official tracking link via email/SMS to follow your order’s journey.

We take time to quality-check every product — the wait is worth the perfection.

Shipping & Delivery Timeline

Your delivery time may vary based on location, courier performance, and unforeseen logistics conditions. Typical timelines are as follows:

Location	Delivery Window
Metro Cities	3–7 business days
Tier 2 & Tier 3 Cities	5–10 business days
Remote/Rural Regions	7–14 business days

Delays may occasionally occur due to weather, movement restrictions, or courier handling — but we’re always here to help.

Shipping Charges

We believe good clothing should reach you effortlessly.

Prepaid Orders — FREE SHIPPING
Cash on Delivery (COD) Orders — ₹49 Shipping Fee

This ensures seamless logistics and a smoother delivery experience.

Tracking Your Order

The moment your order ships, you’ll receive a unique tracking ID.
You can monitor your delivery status anytime through the provided tracking link.

Multiple Item Orders

In the case of multiple-product purchases, items may be dispatched separately according to availability. You will be informed individually for each shipment.

Address Accuracy & Delivery Attempts

Please ensure your shipping address details are accurate at checkout.
If a parcel returns due to incorrect address/failed delivery attempts, re-shipping charges may apply.
Lost N Awake is not liable for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged, Lost or Transit-Issue Claims

Should your package arrive damaged or appear delayed in transit:

Contact us within 48 hours of delivery/expected delivery date
Share order details + photos/videos if the product is damaged
Our team will assist with resolution — replacement, refund, or courier claim depending on the case

We stand by our quality and ensure every issue is addressed with priority.